Frequently asked questions from Tenants

To find available rentals, go to our "Browse Rentals" page and use the search filters to refine your preferences based on location, price range, and property type.

The application process typically takes 2-3 business days to process, but it may vary based on landlord response time and application volume.

You can pay your rent online through your tenant portal using a credit/debit card or electronic bank transfer.

Of course! You can easily schedule viewings for the properties you're interested in through our website or by contacting our friendly team.

Choose the property that you're interested in above and then click on "apply for this unit" or if you need additional information, you can click on "request more information" to get more info about this property.

We have a professional maintenance team ready to address any issues promptly. Tenants can submit maintenance requests from inside their tenant portal — including after hours requests. Response times vary based on the nature of the problem, but are typically prompt.

Most of our rental properties come with standard 12-month lease terms. However, there might be some flexibility depending on the property and landlord's preferences.

If you need to terminate your lease early, please contact our office to discuss your situation. Early termination may be subject to lease terms and applicable fees.

For any questions or concerns, you can reach out to our friendly team through the "Contact Us" page on our website or call our office during business hours.

When applying, you'll typically need to provide identification, proof of income, rental history, and references.

Yes, we require all tenants to have renter's insurance to protect their personal belongings and liability.

Any modifications or alterations to the property must be approved by the landlord in writing before proceeding.

Cosmetic changes, such as painting, may require landlord approval. Decorations and picture hanging guidelines may be included in the lease agreement. Please consult with us before making any modifications. 

Inspections are necessary to ensure that you continue to live in a safe and well-cared-for home. We typically conduct periodic property inspections to ensure the property's condition and address any maintenance needs.

You will be notified in advance before an inspection occurs so you're not caught by surprise.

The security deposit amount varies per property, and it's typically returned within a specific timeframe after move-out, minus any deductions for damages. The security deposit and rent can be paid through your tenant portal using electronic bank transfer, cashier's check, or money order.

Yes, many of our tenants choose to renew their leases after the initial term ends. Contact us in advance to discuss lease renewal options.

If you encounter any community-related issues, inform us, and we'll address the matter with the appropriate action.

Utility inclusions vary depending on the property. Some rentals include certain utilities, while others require tenants to pay separately.