Frequently asked questions from Tenants

Your Rental Journey. Simplified.

This is your go-to resource for rental questions... whether you're a seasoned renter or just starting your search, we've got the answers you need to make informed decisions and find your perfect home.

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Q: How do I search for available rentals on your website?

To find available rentals, go to our "Browse Rentals" page and use the search filters to refine your preferences based on location, price range, and property type.

Q: How long does the application process usually take?

The application process typically takes 2-3 business days to process, but it may vary based on landlord response time and application volume.

Q: How do I pay my rent each month? Do you take cash, check, or cards?

You can pay your rent online through your tenant portal using a credit/debit card or electronic bank transfer.

Q: Can i schedule a property viewing before making a decision?

Of course! You can easily schedule viewings for the properties you're interested in through our website or by contacting our friendly team.

Q: Are pets allowed in any of the rental properties?

Yes, we do allow pets in some of our properties with some breed restrictions for larger dogs. 

Q: How can I apply for a rental property?

Choose the property that you're interested in above and then click on "apply for this unit" or if you need additional information, you can click on "request more information" to get more info about this property.

Q: How do I report a maintenance issue, and what is the typical response time?

We have a professional maintenance team ready to address any issues promptly. Tenants can submit maintenance requests from inside their tenant portal — including after hours requests. Response times vary based on the nature of the problem, but are typically prompt.

Q: What are the typical lease terms for rentals?

Most of our rental properties come with standard 12-month lease terms. However, there might be some flexibility depending on the property and landlord's preferences.

Q: What should I do if I need to move out before my lease ends?

If you need to terminate your lease early, please contact our office to discuss your situation. Early termination may be subject to lease terms and applicable fees.

Q: How do I contact your team for further assistance?

For any questions or concerns, you can reach out to our friendly team through the "Contact Us" page on our website or call our office during business hours.

Q: What documents do I need to provide when applying for a rental property?

When applying, you'll typically need to provide identification, proof of income, rental history, and references.

Q: Is renter's insurance required for renting one of your properties?

Yes, we require all tenants to have renter's insurance to protect their personal belongings and liability.

Q: Can I request modifications to the rental property to accommodate my needs?

Any modifications or alterations to the property must be approved by the landlord in writing before proceeding.

Cosmetic changes, such as painting, may require landlord approval. Decorations and picture hanging guidelines may be included in the lease agreement. Please consult with us before making any modifications. 

Q: How often do you conduct property inspections during the lease term?

Inspections are necessary to ensure that you continue to live in a safe and well-cared-for home. We typically conduct periodic property inspections to ensure the property's condition and address any maintenance needs.

You will be notified in advance before an inspection occurs so you're not caught by surprise.

Q: How much is the security deposit, and when will I get it back after moving out?

The security deposit amount varies per property, and it's typically returned within a specific timeframe after move-out, minus any deductions for damages. The security deposit and rent can be paid through your tenant portal using electronic bank transfer, cashier's check, or money order.

Q: Can I renew my lease after the initial term ends?

Yes, many of our tenants choose to renew their leases after the initial term ends. Contact us in advance to discuss lease renewal options.

Q: What should I do if I have noisy neighbors or other community-related concerns?

If you encounter any community-related issues, inform us, and we'll address the matter with the appropriate action.

Q: Are utilities included in the rent, or do I need to pay separately?

Utility inclusions vary depending on the property. Some rentals include certain utilities, while others require tenants to pay separately.

Your Path to the Perfect Rental Home

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Current Progress

Step 1.

Browse Our Listings 

Review the available properties above and click on the property that you're interested in to learn more about it.

Step 2.

Submit an Application

Click on the "Apply for this Unit" button and submit your application. We'll follow up and schedule a vieweing.

Step 3.

Move Into Your New Home

Once your application is approved, we'll set a move in date and you can move into your new rental home.

Your Trusted Rental Partners

We understand the frustration of walking into rental properties that don't feel cared for or protected. That's why we're different. We're dedicated to ensuring your rental experience is exceptional and your home is a dream to live in.

With a real estate investment background since 2014, licensed agent expertise since 2019, and now a broker as of 2023, we have a deep understanding of what it takes to create a safe and thriving rental environment.

Our goal is to match you with a rental that feels like home and suits your lifestyle and exceeds your expectations. Let us guide you on this exciting journey towards your ideal home.